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 | Sample Qualified Written Request Letter |
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NOTE: THIS IS A SAMPLE LETTER AND IS NOT INTENDED TO BE LEGAL ADVICE AND HAS BEEN PROVIDED FOR INFORMATIONAL USE ONLY. EACH BORROWER THAT MAY HAVE QUESTIONS OR POTENTIAL VIOLATIONS OR OTHER MATTER IN WHICH THEY FEEL A QUALIFIED WRITTEN REQUEST IS APPROPRIATE, SHOULD CONSIDER THE LETTER BE FORMULATED TO OUTLINES SUCH AREAS OF CONCERNS..
Borrower's Name
Street Address
City, State, Zip
Lender's Name
Street Address
City, State, Zip
Certified Mail #
Date:
QUALIFIED WRITTEN REQUEST, COMPLAINT, DISPUTE OF DEBT AND VALIDATION OF DEBT LETTER, TILA REQUEST
Please treat this letter as a "qualified written request'' under the Real Estate Settlement Procedures Act, 12 U.S.C. Section 2605(e).
Dear Madam or Sir:
I understand that under Section 6 of RESPA you are required to acknowledge my request within 20 business days and must try to resolve the issue within 60 business days.
I am writing to you to complain about the accounting and servicing of my mortgage and my need for understanding and clarification of various charges, credits, debits, transactions, reversals, actions, payments, analyses and records related to the servicing of my loan from its origination to the present date.
To date, the documents and information I have, that you have sent me, and the conversations with your service representatives cannot answer my many questions.
It is my understanding that your company has been accused as engaging in one or more predatory lending and servicing schemes. As a citizen, I am extremely concerned about such practices by anyone, let alone my own mortgage company or anyone who has held a beneficial interest in my loan. I am concerned that such abuses are targeting the uneducated and uninformed consumer and disadvantaged, poor, elderly and minorities.
Needless to say, I am more concerned as an alleged borrower. I am worried that potential fraudulent and deceptive practices by unscrupulous mortgage brokers; sales and transfers of mortgage servicing rights; deceptive and fraudulent servicing practices to enhance balance sheets; deceptive, abusive and fraudulent accounting tricks and practices may have negatively affected my credit rating, mortgage account and/or the debt or payments to which I am legally obligated.
Because of this and other reasons that leave me to believe that I may be a victim of predatory lending, I am disputing the validity of the current debt you claim I owe. By debt I am referring to the principal balance claimed owed; my calculated monthly payment, calculated escrow payment and any fees claimed to be owed by you or any trust or entity you may represent.
I have reason to believe that the loan terms were misrepresented to me at the time of application and further obscured and/or modified prior to signing. I believe that my income may have been inflated on the application. I also have reason to believe that certain statements were not provided for my approval prior to closing, and that signatures may have been forged on various documents. It is also my belief that certain documents may have not been presented at all. Additionally, I believe that a notary was not physically present to witness my signatures on several pertinent documents and that I was ill advised at the time of closing.
To independently validate my debt, I need to conduct a complete exam, audit, review and accounting of my mortgage loan from its inception through the present date. Upon receipt of this letter, please refrain from reporting any negative credit information [if any] to any credit-reporting agency until you respond to each of my requests.
I also request that you kindly conduct your own investigation and audit of my account since its inception to validate the debt you currently claim I owe. I would like you to validate this debt so that it is accurate to the penny!
Please do not rely on previous or current servicers or originators records, assurances or indemnity agreements and refuse to conduct a full audit and investigation of my account.
I understand that potential abuses by you or a previous servicer could have deceptively, wrongfully, unlawfully and/or illegally:
- Increased the amounts of my monthly payments
- Increased the principal balance I owe;
- Increased my escrow payments;
- Increased the amounts applied and attributed toward interest on my account;
- Decreased the proper amounts applied and attributed toward principal on my account; and/or
- Assessed, charged and/or collected fees, expenses and misc. charges I am not legally obligated to pay under my mortgage, note and/or deed of trust.
I have contracted a forensic loan auditing company to assist me in this matter, I need :
(1) copies of all documents pertaining to the origination of the alleged mortgage and note including my loan application (s), Right to cancel, deed of trust, note, adjustable rate note, addendum to the note for the interest only payment period, truth in lending statements, good faith estimate (GFE), HUD 1, appraisal, and all required disclosures and rate sheets associated with this transaction for the above referenced loan. The copies should be legible and all documents shall be copied in their entirety.
(2) A copy of the loan history including all payments made, all fees incurred, what has been paid out of the escrow account, and how all payments were applied. This information should cover the entire life of the loan.
I want to insure that I have not been the victim of such predatory practices.
To insure this, I have authorized a thorough review, examination, accounting and audit of my mortgage loan # __________________ by mortgage auditing and predatory lending experts. This exam and audit will review my mortgage loan file from the date of my initial contact, application and the origination of my loan to the present date written above.
As such, please treat this letter as a Qualified Written Request under the Real Estate Settlement Procedures Act, codified as Title 12 § 2605 (e)(1)(B) (e) and Reg. X § 3500.21(f)2 of the United States Code as well as a request under Truth In Lending Act [TILA] 15 U.S.C. § 1601, et seq. RESPA provides substantial penalties and fines for non-compliance or failure to answer my questions provided in this letter within sixty (60) days of its receipt!
In order to conduct the examination and audit of my loan, I need to have full and immediate disclosure including copies of all pertinent information regarding my loan. The documents requested and answers to my questions are needed by my self and my experts to insure that my loan:
- Was originated in lawful compliance with all federal and state laws and regulations including, but not limited to RESPA, TILA, Fair Debt Collection Act, HOEPA and other laws;
- That any sale or transfer of my loan was conducted in accordance with proper laws and was a true sale of my note;
- That the claimed holder in due course of my promissory note and/or deed of trust is holding such note in compliance with State and Federal laws and is entitled to the benefits of my payments;
- That all appropriate disclosures of terms, costs, commissions, rebates, kickbacks, fees etc. were properly disclosed to me at the inception of my loan;
- That each servicer and/or sub-servicer of my mortgage has serviced my mortgage in accordance with the terms of my mortgage, promissory note and/or deed of trust;
- That each servicer and sub-servicer of my mortgage has serviced my mortgage in compliance with local, state and federal statutes, laws and regulations;
- That my mortgage loan has properly been credited, debited, adjusted, amortized and charged correctly;
- That interest and principal have been properly calculated and applied to my loan;
- That my principal balance has been properly calculated, amortized and
accounted for;
That no charges, fees or expenses, not obligated by me in any agreement, have been charged, assessed or collected from my account;
As such, please send to me, at my address above, copies of the documents requested below as soon as possible. Please provide me copies of:
- All data, information, notations, text, figures and information contained in your mortgage servicing and accounting computer systems including, but not limited to Alltel or Fidelity CPI system, or any other similar mortgage servicing software used by you, any servicers, or sub-servicer of my mortgage account from the inception of my loan to the date written above.
- All descriptions and legends of all Codes used in your mortgage servicing and accounting system so that the examiners, auditors and experts retained to audit and review my mortgage account may properly conduct their work.
- All assignments, transfers, allonges, or other document evidencing a transfer, sale or assignment of my mortgage, deed of trust, promissory note or other document that secures payment by me to my obligation in this account from the inception of my loan to the present date including any such assignments on MERS.
- All records, electronic or otherwise, of assignments of my mortgage, promissory note or servicing rights to my mortgage including any such assignments on MERS.
- All deeds in lieu, modifications to my mortgage, promissory note or deed of trust from the inception of my loan to the present date.
- The front and back of each and every canceled check, money order, draft, debit or credit notice issued to any servicer of my account for payment of any monthly payment, other payment, escrow charge, fee or expense on my account.
- All escrow analyses conducted on my account from the inception of my loan until the date of this letter.
- The front and back of each and every canceled check, draft or debit notice issued for payment of closing costs, fees and expenses listed on my disclosure statement including, but not limited to, appraisal fees, inspection fees, title searches, title insurance fees, credit life insurance premiums, hazard insurance premiums, commissions, attorney fees, points, etc.
- Front and back copies of all payment receipts, checks, money orders, drafts, automatic debits and written evidence of payments made by others or me on my account.
- All letters, statements and documents sent to me by your company.
- All letters, statements and documents sent to me by agents, attorneys or representatives of your company.
- All letters, statements and documents sent to me by previous servicers, sub-servicers or others in your loan file or in your control or possession or in the control or possession of any affiliate, parent company, agent, sub-servicer, servicer, attorney or other representative of your company.
- All letters, statements and documents contained in my loan file or imaged by you, any servicer or sub-servicers of my mortgage from the inception of my loan to present date.
- All electronic transfers, assignments, sales of my note, mortgage, deed of trust or other security instrument.
- All copies of property inspection reports, appraisals, BPOs and reports done on my property.
- All invoices for each charge such as inspection fees, BPOs, appraisal fees, attorney fees, insurance, taxes, assessments or any expense, which has been charged to my mortgage account from the inception of my loan to the present date.
- All checks used to pay invoices for each charged such as inspection fees, BPOs, appraisal fees, attorney fees, insurance, taxes, assessments or any expense which has been charged to my mortgage account from the inception of my loan to the present date.
- All agreements, contracts and understandings with vendors that have been paid for any charge on my account from the inception of my loan to the present date.
- All loan servicing records, payment payoffs, payoff calculations, ARM audits, interest rate adjustments, payment records, transaction histories, loan histories, accounting records, ledgers, and documents that relate to the accounting of my loan from the inception of my loan until present date.
- All loan servicing transaction records, ledgers, registers and similar items detailing how my loan has been serviced from the from the inception of my loan until present date.
Please provide me, with the documents I have requested and a detailed answer to each of my questions within the required lawful time frame. Upon receipt of the documents and answers, an exam and audit will be conducted that may lead to a further document request and answers to questions under an additional QWR letter.
Copies of this Qualified Written Request, Validation of Debt, TILA and request for accounting and legal records, Dispute of Debt letter will be sent to FTC, HUD, all relevant state and federal regulators; and other consumer advocates; and my congressman if any further evasive actions are detected or this matter is not settled.
It is my hope that you can answer my questions, document and validate my debt to the penny and correct any abuses or schemes uncovered and documented.
Sincerely,
________________________________
CC:
Federal Trade Commission
600 Pennsylvania Avenue NW,
Washington, DC. 20580
Fannie Mae
1000 Brickell Avenue
Suite 600
Miami, Florida 33131
Government & Industry Relations 401 9th Street, NW Suite 600 South Washington, DC 20004
Office of RESPA and Interstate Land Sales Office of Housing, Room 9146 US Department of Housing and Urban Development 451 Seventh Street, SW Washington, DC 20410

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ACTUAL AUDITOR NOTES:This is a Hybrid Option Arm loan that allows 120% negative amortization. The servicing disclosure was in the file, however, the initial Good Faith Estimate and the initial Truth in Lending disclosures were not in the supplied documents. As all three of these documents are required to be disclosed to the borrower within 3 days of the application, there is some evidence that this may not of occurred. Additionally, this loan allowed a negative amortization that would bring the loan balance to exceed the appraised value.
ACTUAL AUDITOR NOTES: In section One of the Note "1. BORROWER'S PROMISE TO PAY" the principal amount was blank. This would indicate that there is no consideration provided for this loan. The documents provided included a "Limited Power of Attorney" to correct paper work mistakes. However that POA excludes changes in the loan amount or terms.
ACTUAL AUDIT NOTES:The audit report produced a number of loan exceptions. Most of the exceptions were produced because of the limited number of documents provided in the audit. This was a stated income loan. The application provided show the previous housing expense at $2600.00 and the new housing expense over $9000.00. This payment shock is unacceptable without some explanation by the underwriter as to how the borrower was to meet this obligation. This loan should not have been made.
ACTUAL AUDIT NOTES: This transaction was a ten year interest only First Lien Mortgage Loan. The amount of the loan was $279,500.00. This amount is within the conventional limits and is covered by the State or Federal Home Ownership Equity Protection Act.This loan was made for a new home built by Lennar Homes. Lennar Homes also owns the loan origination company, the lender and the title company used in this transaction. The documents provided did not include a notice of Affiliated Business Disclosure required when two or more of the participants rendering services on a home mortgage are related by ownership of 1% or greater.
Controlled and Affiliated Business Arrangements (ABA) An "affiliated business arrangement" (ABA) or Controlled Business Arrangement is defined in RESPA as an arrangement where a person who refers settlement services has an "affiliate relationship" or "an ownership interest of more than one percent in a provider of settlement services."
Why an ABA not disclosed a RESPA Violation HUD tacitly understands that there are circumstances where a borrower's interests are best served by working with entities who "bundle", or package, services. If the process results in lower costs for the borrower, it is obviously advantageous to use a provider who can add value. For HUD, the concern is in areas where the borrower ends up paying more, not less, for services. The Controlled Business Arrangement is a circumstance where, if unmonitored or unregulated, borrowers could be steered to a provider which does not add value, but adds cost, where upon in this circumstance both the loan originator and the lender charged origination fees causing a higher cost to the borrower. This transaction violates RESPA 3500.15
ACTUAL AUDIT NOTES: The borrower's did not show on their application sufficient funds to close the loan. There is no explanation for the additional funds. The payment shock on this loan was three times the amount that the borrower had been paying. This in addition to the poor payment and credit history of the borrower, made this a questionable loan and the lender should not have made the loan.
ACTUAL AUDIT NOTES: This is a 30 year adjustable rate mortgage amortized over 40 years with a balloon payment at the end of 30 years. The HUD-1 provided in the review was changed and "penciled in" without any acknowledgment by initialing by the borrower. The review package also included only one copy of the borrower Right to Cancel. Two copies are required by the TILA law. Additionally, the GFE estimate provided at closing indicated the loan term was 480 months with and amortization period of 480 months. This was wrong as the term was 360 months and amortization period of 480 months. The fees charged by the broker were excessive and are indicative of an loan transaction provided to benefit the broker over the needs of the borrower.
ACTUAL AUDIT NOTES: This is a 3/27 adjustable rate loan that refinanced with cash out a previous loan that had only four months of seasoning. The borrower had good credit with a mid score of 717. While legally permitted, this loan had excessive broker fees ($14,700.00) and the borrower could have possibly qualified for a fixed rate product with a similar interest rate and loan terms with lower fees. The broker would have difficulty passing the RESPA test for justifying the work that the fees represented.
ACTUAL AUDIT NOTES: The Notice of Right to Cancel was not completed. The notice did not have a rescission date. This loan may be rescinded.
ACTUAL AUDITOR NOTES: The file contained only three copies of the "Borrower's Right to Cancel", there should have been four copies or two copies for each borrower. The loan was originated by the borrower as the borrower was a loan officer for the lender. This is not an industry "good practice" and should have not been allowed. The borrower also provided a letter to the lender detailing the reason for the refinance. The letter claimed the borrower wanted to replace their adjustable rate mortgage with a fixed rate mortgage. This was a refinance of an adjustable rate mortgage with a new adjustable rate mortgage. As the cost of the refinance was going to increase the overall housing expense, it is difficult to understand how there would be a "net tangible benefit" to the borrower.
ACTUAL AUDITOR NOTES: This was a re-finance of an existing mortgage loan. The Right of Rescission or the Right to Cancel provided in the file did not have a rescission date. Additionally only one copy was provided. Under the TILA law, in a consumer refinance transaction, two copies of a disclosure of Right of Rescission, disclosing the process and the date in which the borrower must exercise that right, must be given to each borrower at closing. Based upon these documents, the TILA law was violated and the borrower can rescind the loan. There is a Failure on the HUD-1 as both the originator and the lender charged processing fees. It is sometimes common to see the lender charge a small document review fee, but this was not the case. The deed of trust has the borrower as a married woman. California is a community property state and the spouse should have a right of rescission disclosure. This was not in the file.
The file contained only one copy of the right of rescission. The copy was not complete. It failed to show the date of the transaction, or the date of the truth and lending disclosure or the date of receipt of the Right to Cancel Notice. It also failed to show the date by which the rescission period expires. Additionally, because California is a community property state, there should have been two notices for each borrower or both married individuals. The application did not indicate the borrower income, this would indicate a high level of irresponsibility on the part of the lender as this would mean the lender accepted the borrower with no income.
The borrower was not qualified at a higher interest rate. The borrower's interest rate, currently, and at the time of Application is 7.500%. Debt-to-income ratio is very high at 7.500% and can increase to 10.500% in June 2009, and can increase 1.00% each year thereafter. The borrower was not qualified for the interest rate ceiling of 13.500%.
The Adjustable Rate Mortgage Note includes inconsistent mortgage terms.The loan documents indictate that the interest rate will adjust annually based on a 6-month LIBOR index. Based upon industry standards and accepted practices, the index should match the frequency of the interest rate adjustments, in this case, the index should be a 1 year LIBOR.
It appears that the borrower was charged excessive fees at closing. For each loan, the borrower was charged 4% for origination fees on the HUD-1 Settlement Statement. However, on the Good Faith Estimate, the 4% total fees included origination fees, discount fees, and mortgage broker fees totaling 4%. The HUD-1 does not differentiate the individual fees from the origination fees.
Mortgage Affordability Estimates-This was estimated by using the income stated on the loan application.According to this estimate the borrower could afford to purchase a house valued at $245,531 at the initial rate of 7.500% and a house valued at $159,294 at the ceiling rate of 13.500%.
Based on the information provided in the file the borrower would need to have a yearly income of $135,597.28 inorder to qualify for this loan. The borrower's income as shown on the loan application is $9,840.84 per month or$118,090.08 per year.


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